Fswin Privacy Policy — How We Protect Your Information

1Introduction

Fswin.click (referred to as "fswin", "we", or "us") is an online betting and gaming platform. Protecting your privacy is a core part of our responsibility. This Privacy Policy applies to users in Bangladesh and covers all fswin services — including the website, mobile app, and all related offerings.

We believe your personal data belongs to you. fswin is committed to handling it responsibly. This policy clearly outlines what data we collect, why we collect it, how it is used, and what rights you have.

2Information We Collect

Fswin collects two types of data — information you provide directly, and data generated automatically as you use our services.

3How We Collect Information

Fswin collects information in the following ways:

• Information You Provide Directly: Information you provide during registration, KYC verification, payment forms, and when contacting support.
• Automatically Collected Data: Data collected via cookies, log files, and web beacons while you use our platform.
• From Third Parties: Information received from payment providers and identity verification services — used solely for verification purposes.

4Purpose of Data Use

Fswin uses the information collected from you for the following purposes:

• Account creation, management, and verification
• Processing deposits, withdrawals, and other financial transactions
• Prevention of fraud, money laundering, and other illegal activities
• Customer Support & Issue Resolution
• Improving platform performance and personalising the user experience
• Keeping you informed about promotional offers and bonuses (with your consent)
• Compliance with legal obligations imposed by regulatory authorities
• Ensuring responsible gaming and identifying at-risk behavior

Fswin never sells or shares your personal data with third parties for advertising purposes.

5Sharing Information with Third Parties

Fswin may share information in limited circumstances and for specific purposes:

When Information May Be Shared

• Payment providers: Financial information is shared with payment gateways as needed to process transactions.
• Identity verification services: Limited data is shared with approved verification providers as part of the KYC process.
• Legal authorities: We may be required to disclose information under a court order or regulatory directive.
• Fraud prevention: Limited data may be shared with industry security networks to help prevent fraud.

6Cookie & Tracking Policy

Fswin.click uses cookies and similar technologies to ensure the site functions properly and to improve your browsing experience.

Cookie Type

• Essential Cookies: Required to maintain login sessions and site security. Without these, the site will not function properly.
• Functional cookies: Remembers your language preference and other site settings.
• Analytics Cookies: To understand which parts of the site are used most — all data is fully anonymised.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

7Data Retention Period

Fswin does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Account Information: For as long as the account is active, and up to 5 years after closure as required by law
• Financial Transaction Records: Generally up to 7 years for legal compliance purposes
• KYC Documents: Up to 5 years after account closure
• Technical logs: Typically 90 days to 1 year
• Marketing Preferences: Until consent is withdrawn

Once the retention period has passed, data is securely deleted or anonymized.

8Your rights over your data

As an fswin member, you have the following rights regarding your personal data:

To exercise these rights support@fswin.click. fswin will aim to respond within 30 business days.

9Children's privacy

Fswin strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If you believe we have inadvertently collected information from a minor, please contact support@fswin.click immediately. The data will be promptly deleted and the associated account will be closed.

10Data Protection Measures

Fswin uses industry-standard technical and administrative measures to protect your personal data:

• SSL/TLS encryption on all data transmissions
• AES-256 encryption for stored data
• Two-factor authentication (2FA) support
• Regular security audits and vulnerability assessments
• Data access is restricted to authorized personnel only
• Server firewalls and intrusion detection systems

11Policy Update Procedures

Fswin may update this Privacy Policy as needed. For any significant changes:

• The "Last Updated" date at the top of the page will be revised accordingly
• You will be notified of significant changes via email or in-app notification
• Continued use of fswin after any changes takes effect will be considered acceptance of the updated policy.

We recommend checking this page regularly. To request a copy of a previous version, contact our support team.

12Get in Touch

For any questions or complaints about our Privacy Policy, or to exercise your data rights, please get in touch with us:

We will aim to respond within 30 business days of receiving your request. Urgent security matters are generally addressed within 72 hours.